Frequently Asked Questions
Shipping
How does Foley ship?
We try our best to ship all parts orders out the same day they are ordered. For most packages under 75 lbs we carefully package your order and allow you to specify the service level that meets your schedule (i.e. Ground, Second Day Air, Next Day Air, etc.). We ship by both UPS and FedEx since we have had the most experience with them and like to provide options since certain carriers provide faster service to certain areas of the country and we know that speed matters.
Will Foley ship parts internationally?
Yes, we have a great deal of experience shipping all over the world. We have drop shipped Continental G193 engines into Israel during their Six Day War, air freighted a Perkins 4.108 engine into Belize for that country’s navy, an order of updraft carburetors to Ho Chi Minh City, and even diesel power units for well drilling rigs in Haiti. Just provide us with the shipping details for your freight forwarder and we will take it from there.
How can I track my shipment?
We email customers a Tracking Number for UPS parts shipments every night. For engine orders we email customers a Tracking Number as the engine leaves our facility via common carrier.
What should I do if a part is damaged in shipping?
Parts damaged in shipping should be reported immediately to UPS at 800.742.5877 or to FedEx at (800) 463-3339, and they will handle your claim.
Parts were missing / incorrect when my shipment arrived. What do I do?
All sales are final. Because of this, it is very important that you immediately inspect the contents of your shipment. You should report incorrect or missing parts e-mail or phone on the day the parts are received.
Missing or incorrect parts claims not reported within 48 hours may not be accepted.
You offer “same day shipping.” What does that really mean?
For in-stock items, orders placed before 1:30 PM EST on business days will be sent out for shipping the same day you place your order.
We ship by UPS and FedEx from Foley Engines to locations in the continental U.S. which typically takes 1 to 6 days to arrive by Ground, depending on your location. If that’s too slow, we can ship by Next Day or Second Day delivery; just let us know what you need when you place your order.
To see how long it will take to ship to your location, please see our Same Day Shipping page, or the shipping estimator on our product listings. If you would like a more specific shipping estimate, you may contact us at info@foleyengines.com or (866) 821-2387.
Parts
Are rebuilt and remanufactured engines as good as a new unit?
Yes, they should give the same service life for less than the initial cost of a new engine. A rebuilt engine completed by one of our rebuilders typically costs 15-30% percent less than the price of a remanufactured engine from the manufacturer which is typically as close to “new” as you can get. While EPA regulations don’t allow manufacturers to sell new engines that don’t meet current emissions standards, they do allow them to sell remanufactured “exchange engines” (i.e. you return your old engine core after purchase) which are often indistinguishable from what we think of as a new engine. The biggest trade-off between rebuilt and remanufactured most often is warranty length: remanufactured new units carry a factory warranty of up to three to four years, while rebuilt engines typically range from 6 to 12 months.
Isn’t remanufactured the same as rebuilt?
No, a remanufactured component has been overhauled on a production line to original factory specs. All internal parts regardless of condition are usually discarded and new genuine OEM parts, if available, are installed. Wearing surfaces are magnafluxed and re-machined and the end product usually appears “new”.
On the other hand, rebuilt components are usually completed by an experienced rebuilder one at a time. In the case of items like water pumps, fuel injection pumps, etc… commonly only the defective part or parts are replaced and the rebuilder usually doesn’t offer much of a warranty or make any representation about the overall quality of the component. We only offer rebuilt parts when new OEM parts are no longer available or are astronomically priced.
How do I know I’ll get the right part?
Our Customer Service team relies on the information you provide to us along with OEM information access and the knowledge and information gathered from our engine experience since opening in 1916.
To ship you the right part the first time, we’ll ask for your engine serial number, PTO model number, assembly number or BOM number and any numbers from the existing part. In some cases we may want you to text or email a picture for more precise identification.
Then, leave it to us. After all, we’ve been doing this since 1916!
What is an RGA number?
An RGA number is a Returned Goods Authorization number.
When shipping back parts, this number is written in large black ink on the outside of the package being returned.
Without this number accompanying a parts return, our Shipping Department cannot identify who the order belongs to or why it is being returned and therefor cannot accept the return.
How do I request an RGA number?
Please call our Parts Department (508.753.2979) with your Invoice Number to request an RGA number.
They will ask you the circumstances or reason for return and will email you an RGA Request Form upon approval.
When you quote me on a remanufactured component, why do you request that I turn in the old one when I’m finished?
Simply put, we need your old component to keep the remanufacturing flow going. We do recommend though that you keep both units side by side for a couple of days until everything is switched over since we want to make sure everything is working the way it should be. Having both the old and new together is just one benefit of our exchange program.
Returns
How do I handle my core return?
We make core returns easy with simple forms to help you with your core return. To speed your core credit, please complete the Core Return Form provided with your invoice and write the original invoice number on the outside of the carton.
Please note that all core returns must be made within 30 days of engine receipt to be considered for a full refund.
A copy of the packing slip and completed Core Return Form should accompany the core. Cores returned without a completed core return form and related paperwork will be assessed an additional processing fee of $100.
Engine cores must be returned complete, assembled, on our shipping stand and drained of oil within the return period to be eligible for a complete core deposit return. Cores will be inspected by the manufacturer or rebuilder to confirm they are in rebuildable condition, capable of rotating a full 360 degrees and all components that would be replaced in a typical rebuild are in a condition to allow for rebuilding or re-machining without repair or replacement.
Once the core inspection has been completed and any core deposit amounts have been returned from the manufacturer, our Accounting Department will refund your core deposit less any deductions for missing components, damaged components or return processing deficiencies. Deposit returns will be issued either as a check or credit back to your credit card depending on how you originally paid.
Foley Engine reserves the right to accept or reject any core.
Click for our Core Return Form.
How do you handle returns? What items can I return?
All sales are final. If you feel you need to return an item, any returns (excluding core returns) must be pre-authorized by Foley Engines, have an RGA number assigned to the return, and returned within 10 days of receipt. Unauthorized returns will be returned to the customer.
Returns, if accepted, will be for either a full Foley Engines store credit or a credit minus a 25 % restocking charge.
Engines, gaskets, electrical items, carburetors, workshop manuals and other commonly used diagnostic components are not returnable under any circumstances.
Special Order are not returnable.
When you ship the item(s) back to us, a return authorization number (RGA) must be written on the outside of the carton. Please call our shipping Department at 508.753.1747 for an RGA.
Naturally, any parts to be returned must be clean, never been installed, in the original shipping container and re-sellable.
Parts must be returned within 10 days, with an RGA number to be considered for credit.
Can I return a Special Order?
We regret that any special orders, by their very nature, cannot be cancelled or returned.
Other Topics
Where can I read more about engine technology and repair?
One of the best resources for your engine is the specific workshop manual for the specific model of engine. For more general reading, we recommend perusing our Tech Tips or looking into the resources of organizations like the Association of Diesel Specialists (ADS) or Engine Builders Association (AERA) who have been a wonderful resource for decades of engine professionals.
Customer Support
We want to help you with whatever you need. Please don’t hesitate to give us a call or send us an e-mail with your questions and we will get back to you as soon as we are able.
1.866.516.0068
info@foleyengines.com
