Corporate Policies Of Foley Marine & Industrial Engines, Inc.
Foley Engine a 105-year-old, three generation family company is proud of its record of good customer service. This statement of our corporate policies regarding returns and core refunds is meant to help you and help us, give you impeccable customer service and support. For your convenience, a copy of this policy sheet is packaged with every order. This policy is also posted on our website www.foleyengines.com in the “ Forms” section. Doing business with us is meant to be as painless as possible. We follow standard industry-wide norms and practices. We benchmark against L.L. Bean, Brooks Bros. and Land’s End. Our goal is to help you keep your power equipment up and running, with a minimum of cost and hassle.
All sales are final. Because of this, it is very important that you immediately inspect the contents of your shipment. You should report incorrect or missing parts by fax, e-mail or phone on the day the parts are received. Parts damaged in shipping should be reported immediately to UPS 800.742.5877, and they will handle your claim.
Missing or incorrect parts claim not reported within 48 hours will not be accepted.
The return of any parts (excluding core returns) must be pre-authorized by Foley Engines. Returns will be accepted for either a full Foley store credit, or a credit minus a 25 % restocking charge. Unauthorized returns will be returned to the customer. Engines, gaskets, electrical items, carburetors, workshop manuals and other commonly used diagnostic components are not returnable under any circumstances. A return authorization number (RGA) must be written on the outside of the carton. Please call our shipping Department at 508.753.1747 for a RGA. Naturally, any parts to be returned must be clean, never been installed, in the original shipping container and re-sellable. Parts must be returned within 10 days, with an RGA number to be considered for credit.
We make core returns easy. Like L.L. Bean and Land’s End, we have forms to help you with your core return. To speed your core credit, please complete the Core Return Form attached to your invoice and write the original invoice number on the out side of the carton. Please note that all core returns must be made within 30 days to be considered for a full refund. A copy of the packing slip should accompany the Core Return Form. Cores returned without a completed core return form and related paperwork will be assessed a penalty of $100. Engine cores or reman engines must be returned on our shipping stand, complete, assembled, capable of rotating a full 360 degrees, and without visible holes or cracks. All Castings must be rebuildable.
Our Accounting Department will then credit your credit card or issue you a check, depending on how you originally paid.
Foley Engine reserves the right to accept or reject any core.
We regret that any special orders, by their very nature, cannot be cancelled or returned.
Key Contact Information
Shipping phone 508-753-1747
Accounting phone 508-753-2979
Foley Engines Terms and Conditions
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers (Stripe.com & Paypal.com), we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
A cookie is a small text-based file, transferred onto your computer, smartphone, or tablet via your web browser. Cookies may by temporary (“session”) based, which are only in use while you visit a website, later deleted when you close your browser, or permanent cookies, which stay on your device’s permanent storage after you leave a website until you delete them manually or your browser deletes them after a period of time.
FoleyEngines.com uses both, session and permanent cookies to enable us to improve your use of our website when you visit, such as allowing you to log into your account, enabling product purchases, and related website interactions.
In addition, we also allow certain third parties (such as Google and other platforms) to use analytical and temporary tracking cookies on our website to compile aggregate information about the areas of the website that are visited most frequently and to track our own advertising. This information is used to enhance the content of our website, make your use of the website easier and to aid us in, and inform us of, the success of our own advertising elsewhere on the internet. We regard these cookies as minimally intrusive in terms of privacy.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org