FAQs & Policies

How do I know I'll get the right part?
What is your guarantee?
Why does Foley sell only genuine OEM parts?
Where can I find a good running diesel to replace my Atomic 4?
How does Foley ship?
Will Foley ship parts internationally to a third party?
How can I track my shipment?
Is remanufactured as good as a new unit?
Isn't remanufactured the same as rebuilt?
When you quote me on a remanufactured component why do you request that I turn in the old one when I'm finished?
How do I handle my core return?
How can I get a complete hard copy of your Foley Tech Tips?
Where can I read more about engine technology and repair?

How do I know I'll get the right part?

Our Customer Service people rely on the information you give us, our 90 years in the engine business and factory-level resources (CD-ROM, manuals, etc.). To ship you the right part the first time, we'll ask you for your engine serial number and any number from the existing part. In some cases we may want to email a digital photograph or fax a print direct to us for precise identification. If you don't have access to a digital camera, at your request we can offer to provide you with digital photographs, even a full 360-degree panoramic view of the part in question. Then leave it to us. After all, we've been doing this since 1916!

What is your guarantee?

Our guarantee is the best in the business: if you are unhappy with the part return it in resalable condition for a full refund, credit or exchange. Period. No small print.

Why does Foley sell only genuine OEM parts?

Because nothing fits or performs like the real thing, we sell only genuine parts from the original equipment manufacturer. We don't substitute no-name, after-market parts and hope they'll work in your engine.

Where can I find a good running diesel to replace my Atomic 4?

Repowering from gas to diesel involves more than just finding a good engine cheap. It includes selection of a marine reduction gear, instrument panel, wiring harness and requisite extension, mounts, exhaust elbow, etc. We have never come across a used diesel package complete enough to do a repower that could be considered a bargain relative to a new engine package.

How does Foley ship?

We'll ship your order any way that you would like. Most people prefer UPS, and we try to ship all parts orders the same day they are ordered. You can specify different levels of UPS service (ground, Second Day Air, Next Day Air, etc.) or choose a different carrier (FedEx, etc.). Most engines are shipped by common carriers utilizing our deep discounts. We recommend airfreight shipment of engines destined for the Caribbean or Latin America because surface transportation is roughly the same price and much slower.

Will Foley ship parts internationally to a third party?

Yes, we have a great deal of experience shipping all over the world. We have drop shipped Continental G193 engines into Israel during their Six Day War, air freighted a Perkins 4108 engine into Belize for that country's navy, an order of updraft carburetors to Ho Chi Minh City, and most recently diesel power units for well drilling rigs in Haiti. (We probably know more about what fits through a 727 cargo door than Boeing!) With this expertise we can get your gasket order into your hands ASAP.

How can I track my shipment?

After your order has shipped, call our Shipping Department and we'll give you tracking numbers and fax you a copy of the bill of lading.

Is remanufactured as good as a new unit?

Yes, it should give the same service life for about 50-65% of the cost of a new component. Usually, however, the factory warranty period on a new unit is significantly longer (up to two years) than the three-month warranty on a remanufactured unit. The new component also can probably be rebuilt a couple of times locally. All in all, though, a remanufactured unit represents a good value.

Isn't remanufactured the same as rebuilt?

No, a remanufactured component has been overhauled on a production line to original factory specs. All internal parts regardless of condition are usually discarded and new genuine OEM parts installed. Wearing surfaces are magnafluxed and remachined. On the other hand, rebuilt components are usually done locally one at a time. Commonly only the defective part is replaced and the local rebuilder doesn't offer much of a warranty or make any representation about the overall quality of the component. He is not ISO 6000 certified and isn't working to original standards.

When you quote me on a remanufactured component why do you request that I turn in the old one when I'm finished?

Simply put, we need your old component to keep the remanufacturing flow going. We do recommend though that you keep both units side by side for a couple of days until everything is switched over. Having both the old and new together is just one benefit of our exchange program.

How do I handle my core return?

Simply return the core with a copy of your invoice and we'll promptly issue you a credit to your credit card or send a refund check depending on your original method of payment. Naturally engine cores need to be drained of all fluids, banded to the Foley Engine stand, and returned freight prepaid. We can help with carrier selection and paperwork if necessary.

Click for our Core Return Form.

How can I get a complete hard copy of your Foley Tech Tips?

While we include three or four free with every order we ship; you can read and print the entire series on our website.

Where can I read more about engine technology and repair?

We strongly recommend that you purchase the specific workshop manual for the engine. Foley stocks workshop manuals for all the engine lines we handle. For more general reading, we think highly of Nigel Calder's Marine Diesel Engines (International Marine Publishing, Camden, ME). Calder's book is available from the Wooden Boat Magazine bookstore (1.800.273.7447) or the Island Bound Bookstore on Block Island (401.466.8878). Finally the Practical Sailor offers a wealth of information on a monthly basis.