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Corporate Policies Of Foley Marine & Industrial Engines, Inc.
Foley Engine a 90-year-old, three generation family company is proud of its record of good customer service. This statement of our corporate policies regarding returns and core refunds is meant to help you and help us, give you impeccable customer service and support. For your convenience, a copy of this policy sheet is packaged with every order. This policy is also posted on our website www.foleyengines.com in the “ Forms” section. Doing business with us is meant to be as painless as possible. We follow standard industry-wide norms and practices. We benchmark against L.L. Bean, Brooks Bros. and Land’s End. Our goal is to help you keep your power equipment or boat up and running, with a minimum of cost and hassle.
All sales are final. Because of this, it is very important that you immediately inspect the contents of your shipment. You should report incorrect or missing parts by fax, e-mail or phone on the day the parts are received. Parts damaged in shipping should be reported immediately to UPS 800.742.5877, and they will handle your claim.
Missing or incorrect parts claim not reported within 48 hours will not be accepted.
The return of any parts (excluding core returns) must be pre-authorized by Foley Engines. Returns will be accepted for either a full Foley store credit, or a credit minus a 25 % restocking charge. Unauthorized returns will be returned to the customer. Engines, gaskets, electrical items, carburetors, workshop manuals and other commonly used diagnostic components are not returnable under any circumstances. A return authorization number (RGA) must be written on the outside of the carton. Please call our shipping Department at 508.753.1747 for a RGA. Naturally, any parts to be returned must be clean, never been installed, in the original shipping container, and re-sellable. Parts must be returned within 10 days, with an RGA number to be considered for credit.
We make core returns easy. Like L.L. Bean and Land’s End, we have forms to help you with your core return. To speed your core credit, please complete the Core Return Form attached to your invoice and write the original invoice number on the out side of the carton. Please note that all core returns must be made within 30 days to be considered for a full refund. A copy of the packing slip should accompany the Core Return Form. Cores returned without a completed core return form and related paperwork will be assessed a penalty of $100. Engine cores or reman engines must be returned on our shipping stand, complete, assembled, capable of rotating a full 360 degrees, and without visible holes or cracks. All Castings must be rebuildable.
Our Accounting Department will then credit your credit card or issue you a check, depending on how you originally paid.
Foley Engine reserves the right to accept or reject any core.
We regret that any special orders, by their very nature, cannot be cancelled or returned.
Key Contact Information
Shipping phone 508-753-1747
Accounting phone 508-753-2979
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