Subject: Well Done Sir !
Your 'killing a company' was spot on sir. I hope that it serves as a wake-up call to your customer base and beyond.
Thank you.
I wish you continued success.
Nils K
St. Pete, Florida
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Thank you for the email. I did read it and thought it was good enough to forward it on. Send more when you make them.
Cody J
Groom's Engines
Nashville, TN
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To: Foley Engines
Subject: RE: How to Kill a Company in 6 Easy Steps
I'm not sure how I got on this email list but thanks for the great advice! I certainly take this to heart.
Sean Gere
Gere Tree Care, Inc
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Phil,
I would like to thank you for the repacking of this engine going to Papeete, Tahiti.
It had to be of good quality and construction in order for the airline to accept it.
I look forward to working with you in the future.
Best Regards
Jay Kablesh
Air Export Operations, Boston
DHL Global Forwarding
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Dear Doc.,
I found you to be most helpful and knowledgeable on the phone. I found your website to be full of helpful information.
You guys do a good job. I will be sending you more business.
Thanks!
George T.
Gainesville, TX
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Love the mentoring part!
Hope you all have a Blessed and Merry Christmas!
God Bless,
Dan
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Thank you for not being afraid to say Merry Christmas.
Gene Ragsdale
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Hey There!
I found you guys through a friend that contracted me to repair a Ditch Witch that belongs to Knology (the cable and internet people). They ordered the kit from you and you sent it to me. I was pleased to find that the correct parts were ordered plus the nice thick service manual and coffee cup. I tell you, the book was greatly appreciated. Thank you for it! Hope to do business down the road.
Chris Allen
Lagrange, GA
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Dr. Diesel,
I recently purchased a diesel scrubber from you and after your explanation, of getting the unit hot, all is well.
Just wanted to say “Thanks” and I also wanted to ask do you sell gas scrubbers for a 5hp Honda motor for a concrete trial machine and a concrete vibrating machine??
Thanks again,
Floyd Hayse
Hayse Contracting
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Dear Dr. Diesel,
Thanks.
You have been very helpful throughout this process and I greatly appreciate it.
Have a great day.
Tammy Paquin RN, BSN, CCM
Dementia Care Coordinator
Syracuse VA Medical Center
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I liked looking over your tips today. I would suggest adding some more Deutz stuff. There is next to nothing for them online.
I’m building a BF4F1011F and can’t find torque specs to save my life. A little write up on using the 2 timing pins would go over really well on there too.
Thanks,
Malcolm George
Sonny’s Place, truck and equipment repair
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Hi Phil,
We are excited about the Zenith carb rebuild. Thanks for your help.
Our other passion is the ship, visit us at: www.dd793.com
Thanks again,
Steve Briand
City of Melrose, MA Fire Department
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Your web site is great. I've learned more in a few minutes reading your Tech Tips about what I believe might be the ailing engine in an old chipper I have than from any other source I've found so far. You even gave me a clue about the governor. If I can zero in on what this engine really is, your phone will probably ring so I can find out if it's worth replacing. Thanks for making so much information available.
Gary Bennett
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To: Foley Engines
Subject: Re: Hurth HBW-50 - Servicing - amount of fluid
Thank you very much I appreciate the advice. Yes. I have been running Foley Hytork fluid for about 3 years. I change the transmission oil once every 6 months. It works very good and I will continue to use it and recomend it to other boaters.
Gene Filipi
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I installed the Walker AirSep on the engine last summer. It has made a difference in operation and noise and cleanliness.
In addition it was very easy to install and your instructions were excellent and easy to follow.
I will call to place the order, thank you again.
Regards
Mark
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Re: Hurth Gears: A dollar an hour transmission? Click Here for the article
Heck - been there done that...got the t-shirt. Replaced that damn thing with only 350 hrs on it...
You are spot !
Best advice I could give anyone with these small tranmissions is exactly what you just said...except..the cooler is cheaper than the next transmisson...you left that part out.
I use only fully syn ATF...and change it at 25 hours - - yeap, its a lot easier than changing out the transmission.
Thanks!
- Dbooker4
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Great TB’s!
I would add to the dusty air conditions something like: “How many times have you serviced your air filters by 700 hours when it is time to change the belt?”
You get to sell more air filters Maybe it is a package of three air filters, a Special deal?
If they start buying air filters maybe make a set of air and oil filters too.
One thing I can tell you is the square tooth belts die first and the half round ones last a very long time.
Talking about $1000.00 engine repair…to say nothing about machine down time…they are just costing them selves $$$$$
Put engine service manuals in bold print
I hope this helps and give you some more ideas.
Mike Caruso
American Engine Rebuilders Association
www.aera.org
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Jessica,
I received my order recently and all is in order.
Kudos to you, Dr. Diesel, and the entire staff of Foley Engines.
I look forward to doing repeat business with you in the future.
Thanks,
Gary Baugh
Kemah, TX
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Love the Tech Tips!
-Mike Caruso
Automotive Engine Rebuilders Association
www.area.org
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Dear Dr Diesel:
We felt vulnerable sitting in our sailboat setting on a mooring in Green Turtle Cay, Bahamas without a transmission. While it was wonderful to be towed into a protected harbor and tied to a mooring, one is always a bit restless when those 2AM squalls blow thru and you have no mobility should your mooring fail or the mooring of the boat upwind of you.
When we Skyped Foley Engines and told them of our predicament their response was:
- Yes, they had a replacement transmission in stock
- Yes, they could ship it immediately to a friend who was coming down
- Yes, they could charge it to our credit card with a NC billing address, and
- No, they wouldn’t come down and install it for us (hey, if you don’t ask you’ll never know.)
What a relief it was when our friend arrived with the transmission in hand along with everything we needed to install it.
While we never want to be in a similar position in the future, it is a comforting to know that Foley Engines can provide the support we need, when we need it.
Donn Erickson
SV Cypraea
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Phil,
Just thought I would send you the photos of the scrubber installation on the two skid steers. The install on the Hew Holland was really slick. Thanks, all worked out well.
Joe Cumbie
AWS Development
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You rock Dr. Diesel !!!
-Ron F.
We're standing by to help!
Just a quick email to our friends and customers. Even though we're expecting severe weather conditions here in the Northeast we are standing by to help! First priority will go to the states, airports and local agencies that need help with engine parts for emergency generators and snow removal equipment. We also are standing by to help airport authorities and tree care professionals with parts and service for their Twin Disc and Rockford clutches. Dr. Diesel and the entire Foley Engines Team assure you that we will make every effort to get critical parts out to you regardless of weather conditions. If local UPS service is suspended we will make deliveries to the regional UPS hub and bus terminals to get your parts to you. We are committed to keeping you up and running!
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Tech Tip #39
Hurth Marine Transmissions: The Ins and Outs of Basic Service
Dr. Diesel,
I found your tech tip very helpful. I have the above gearbox driven by a Perkins 4-236. Can you supply a bearing kit, clutch kit and seal kit? Also, do you have a suitable oil cooler for this unit? What price for these items shipped to Malaysia.
Thanks for your help
Chris Cotter
S/Y Samasan
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Re: Foley Tech Tip #53: ZF/Hurth Gears: The Dollar An Hour Gear?
Hurth HBW50 Marine Transmission (Foley Remanufactured) Twelve Hundred Hours Later and Still Going Strong
Hi Dr. Diesel,
I replaced my HBW50 in NE Harbor, Maine, prior to a trip to the Bahamas.
It is still going, 1200 hours later and the fluid is still clean!
I've only used Mobil synthetic ATF in it. I'm trying to figure out how to increase the oil capacity haven't managed this yet.
It is still going and seems all right
Peter Loveridge
Glennworrd, Nova Scotia
Canada
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Sir,
I have a Foley rebuilt Perkins 4.154 in my Cheoy Lee sailboat. Engine has
performed flawlessly to date.
Thanks for your help on this.
R. Hugh Granger, Ph.D.
HP Environmental, Inc.
104 Elden Street
Herndon, VA 20170
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Dr. Diesel,
Happy Holidays!
Again nice ad, great price and the best Tech Tip!
Mike Caruso
Automotive Engine Rebuilders Association
Tech Department
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To The Foley Staff & Dr. Diesel,
On behalf of the entire staff thank you very much for the pizza lunch and all the parts help you and your staff have provided during the year. We look forward to doing much more business with Foley in the coming year.
Nick Lincoln
Journey's End Marine
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We received our carburetor this morning. It has been installed, and works perfect. Fast and professional service with quality parts at reasonable prices.
Thanks Doctor Diesel!
Larry Ready
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October 30, 2010 - Fiji Islands
Dr. Diesel
Foley Marine & Industrial Engines, Inc.
200 Summer Street
Worcester, MA 01604
Dear Dr. Diesel,
I wanted to thank you and the fine personnel of Foley Marine Engines for providing excellent services and advice with my recent engine problems.
Having an engine problem is always a frustration, but having a major problem several hundred miles offshore and then trying to find the right parts from a third-world country is even more trying.
You not only jumped through hoops but you asked the right questions so that we got the right parts.
That is very valuable and I thank you.
Sincerely yours,
Suzan Nettleship
Captain, s.v. Maamalni
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Dear Dr. Diesel,
As an Englishman I like a well-turned phrase, and I'd like to congratulate you on your excellent tech tips- I've just sat down and read them all.
I would now like to order a quart of your Foley Hurth Hytork fluid to try it out. Also I would like to buy one of your Perkins Fuel System Washer kits for a 4236.
Regards,
Graham Hoyland
sevenseassevensummits.com
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Dr. D,
The parts arrived and were perfect. My Perkins is purring like a kitten now.
Thanks for taking such good care of me.
P.S. the fuel filter was a pleasent surprise. How'd you know I needed one? Extrasensory perception? Hmmm ...
Lou Hunt
s/v Indigo
Afloat In The Caribbean
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Dear Doc,
I was sceptical. After all, the Perkins group in Europe could not help me without the number actually on the govenor, and the "Authorized" dealers of Perkins in the States said the same thing. So when I contacted you, and you immedietly told me you have the part and you knew what I needed, well, I was just a bit doubtful. Then a delay in shipping just added to my misgivings. Doc, Sorry I doubted you!
Got the pump last week, put it on the Shady Lady over the weekend, and she started right up! Ran her tied to the dock, under power, for an hour before shutting her down. Over the next two weeks I will get her to the end of her journey, and safe during hurricane season.
Henceforth, you are my first choice, and first recommended, deisel miestro! As for a question, just two items. First, there is a seal cable on a screw adjustment for throttle. Previous rpm ran 20-25K but under power now, will >only run 17, and the throttle has a very short stroke,(with control cable connected or disconnected). Can I make an adjustment to the sealed screw to increase my rpm?
And second, and perhaps related, when I attached the govenor to the engine, the top of the anti stall device and bleed screw on top of that ran into the manifold (noting that the old govenor fit. Some small difference made all the difference). The only way to get the clearance I needed (right now about .020 after mis allignment) was to rotate the allignment of the timing marks by about .5 to 1 degree . Not much, but visible. When the engine throttle is pulled back rapidly, the engine drops down to idle in a second or two, without stalling, so the height of the antistall assembly seems to be right. Any suggestions on getting my RPM back up again?
You and the crew really came through for me, even though the unexpected gift coffee cup did not quite make the journey. I will be sending the core for exchange tomorrow. I just really wanted to say thanks!
M.K.J.
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HI,
Just wanted to let you know how happy I was that the shipping problem was resolved. Basically I ordered a OH kit for a Perkins 4-108. I had it shipped to me in Hawaii and was a bit shocked by the nearly 300 dollar shipping fees. Upon some research I saw that the estimate for shipping should of been more like 111.00 dollars. When I called to express my concern over the excessive shipping fees I first spoke with Shawn and he had someone call me back. With in 15 minutes someone had called me back and told me that there would be a credit put on my CC for the difference. I was very pleased with this customer service and thought the issue was handled properly and timely. So thank you very much.
Paul K.
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Thanks for the email blast. Let’s hope it gets out to the little guys too. It will be a good shot in the arm for them if they need an engine. Makes mde what to look for something to put it in LOL.
Great Job
Mike Caruso
AERA Technical Specialist
815-526-7609
mike@aera.org